The superstar account manager will:

• Know how to manage the relationship, share contact and relationship information efficiently and effectively. They will network internally and externally.
  
• Understand the account – from their point of view. Live and breathe the client's strategy, needs, situation, and buying behavior.
  
• Assist and enable setting up touchpoints at all levels between the two organizations and know how to leverage these at all levels, especially senior.
  
• Tap into and use a broad service offering – up sell/ cross sell.
  
• Apply expertise and industry knowledge. Seek to be consulted.